Returns

Do you accept returns?

 

All of our items are made to order, so we cannot accept returns for custom or personalised items.

 

We may however accept returns for non-personalised, standard items.

 

Items which are returned must be agreed in advance which is at our discretion.

 

We will refund only the cost of the product and not the shipping either way, unless defective.

 

Item arrived damaged, what do I do?

 

If an item has been received damaged, please notify us within 14 days and we will replace the item free of charge.

 

All our items are shipped with insurance, thus we may require photographic evidence of breakages before sending a replacement.